Last updated: June 24, 2026
We want you to be happy with your restore. If something goes wrong on our end, we will do everything we can to make it right before we talk about refunds. This page explains exactly how that works.
Our commitment
If your paid restore fails or the result is not usable, we do not just send you away empty handed. We will first try to fix it, either by running the restore again or by building the pages manually if we have enough information to do so. A refund is the last resort, not the first response.
What counts as a failed restore
A restore is considered failed if we were unable to recover any pages from the archive, or if the pages we delivered are completely blank or broken to the point where the site is not visible at all. In that case you are covered.
If the site is visible and working but has fewer pages than expected due to limitations in the Archive.org snapshot, that is treated differently. We look at the proportion of what was delivered versus what you paid for and handle it on a case by case basis as described below.
What happens when a restore fails
When your restore does not deliver what you paid for, we work through the following steps before issuing a refund.
First, we try again. We will run the restore a second time at no extra cost. Archive.org connections can be intermittent and a retry often resolves the issue.
If that does not work, we try to build it manually. If the automated restore keeps failing but Archive.org has a usable snapshot, our team will attempt to rebuild the pages manually. This applies when you can provide us with a basic outline of the pages and content you need. We will confirm with you before starting.
If neither option works, we issue a refund. No arguments, no pressure. If we genuinely cannot deliver anything usable, you get your money back.
Full refunds
You are entitled to a full refund if your restore delivered zero pages, or if the pages delivered are completely broken and the site is not visible in any meaningful way. Full refunds are processed within 3 calendar days of your request being approved.
Partial refunds
If your restore delivered some pages but fewer than expected, and the site is visible and working with what was recovered, we assess the situation based on roughly how much was delivered versus what the plan covered. For example if you paid for a 500 page restore and received around 50 working pages, that would qualify for a partial refund reflecting the shortfall. We round figures sensibly and we are fair about it.
Partial refunds do not apply if the missing pages were simply not in the Archive.org snapshot. We can only restore what the archive captured and we have no control over that.
How to request a refund
Just email us at hello@recoveryoursite.com within 3 calendar days of your purchase. Tell us what went wrong and we will take it from there. You do not need to attach anything or fill in a form. A brief description of the issue is enough for us to look into it.
We will get back to you within 3 business days with a response and next steps.
What is not covered
We cannot offer refunds in the following situations:
- More than 3 calendar days have passed since your purchase
- The restore completed successfully and the pages are visible, but you changed your mind
- The archive snapshot was incomplete because Archive.org did not capture all the pages, which is outside our control
- The download link expired because it was not accessed within the valid period (24 hours for free, 48 hours for paid)
- You submitted an incorrect or outdated Archive.org URL
- The restore was cancelled at your request after processing had already started
Questions
If you are not sure whether your situation qualifies, just email us and explain what happened. We are a small team and we respond personally. You can also find more information on our Contact page.